We offer FREE delivery on all products. Orders placed before the country-specific cut-off time (see below) on business days will ship the same day. Orders placed after that time or on weekends/holidays will ship the next business day.
Delivery Times & Couriers
Australia
All products shipped via Australia Post (1-2 days, depending on location; longer for WA/rural areas)
France, Germany, Ireland and Spain
DHL Express for main devices (1-2 days)
DHL Economy for accessories (2-3 days)
United Kingdom
DPD for main devices (1-2 days)
Royal Mail for accessories (2-3 days)
United States
FedEx 2nd Day for main devices (2-3 days for phones/tablets, 3-5 days for MacBooks)
USPS for accessories (4-5 days)
Signature required for FedEx deliveries
PO Box delivery not available - physical address required
Cut-Off Times for Same-Day Shipping
Australia: 2pm (AEST) France, Germany, Ireland and Spain: 2pm (BST) United Kingdom: 1pm (BST) United States: 1pm (EST)
Returns & Warranty
30-day free returns
All devices can be returned to us for free within 30 days of purchase by contacting our customer service team Monday-Friday and between 9am-5pm.
For a return to be eligible, devices must be in the same condition that you receive them in, and be returned to us in their original packaging with all accessories.
Refunds are credited back to the customers original payment method and the whole typically take up to 5 working days after we receive the order.
12-month warranty
All devices come with a 12-month warranty that cover all technical malfunctions, including the battery and camera.
The warranty does not cover accidental damage, water damage, loss, or theft.
Selling out fast! Get it on December 10.
Unlock pro performance with the refurbished iPhone 16 Pro in Natural Titanium. Featuring a 6.1" Super Retina XDR display, the lightning-fast A18 Pro chip, and a powerful triple-camera system with enhanced AI photography, it’s built for speed, precision, and creativity. With ProMotion technology, USB-C connectivity, and iOS 18, the 16 Pro delivers smooth visuals, pro-grade tools, and all-day battery life. Each device is professionally refurbished, fully tested, and includes a 12-month warranty. Save up to 70% on Apple’s latest compact Pro model.
Our refurbished conditions
Every device has been fully tested by our experts on Loop, including a 75-point quality check to validate everything is 100% functional. Works as well as a new device.
Appearance: The device will show signs of use. The casing might have some small scratches or minor dents, but these do not impact functionality. Devices may have faint marks visible on the screen when the display is lit.
Functionality: Fully operational. Battery health is at least 80%, providing reliable performance for everyday tasks. Every device is thoroughly inspected, tested, and cleaned according to Loop’s 75-point check.
Appearance: The device will show minor signs of use. The casing may show faint micro-scratches that are hardly noticeable. The screen will be free of any major scratches, but may have some minor marks visible with the display off.
Functionality: Completely functional. Battery capacity is no less than 80%, ensuring solid performance for typical daily use. All devices are thoroughly inspected, tested, and cleaned according to Loop’s 75-point check.
Appearance: The device will show virtually no signs of use. The casing might have extremely light micro-scratches. The screen may have some very light micro-scratches, but these will not impact daily use.
Functionality: Fully working. Battery health is at least 80%, offering dependable performance for everyday use. Every device is thoroughly inspected, tested, and cleaned according to Loop’s 75-point check.
Appearance:Looks brand new. Both the body and screen are pristine, showing no visible use. Premium models may be lightly handled or come from open-box returns.
Functionality: Fully functional. Excellent condition with authentic OEM manufacturer batteries holding at least 90% capacity, delivering strong performance even with heavy daily use. Every component is thoroughly inspected, tested, and cleaned according to Loop’s 75-point check.
Samsung Special Grades
Some items that we source directly from our OEM partners have some unique grades, which correspond to some incredible USPs. See below to find out more.
Appearance: Like new. The body and screen are flawless with no visible signs of wear. All exterior parts are 100% genuine Samsung components.
Functionality: 100% fully functional. Fitted with a genuine 90% capacity Samsung battery. Each device passes Samsung’s comprehensive 147-point inspection to ensure full performance across all features. Backed by a 12-month limited warranty.
Choose your grade based on your budget and how much importance you place on the aesthetic appearance of your device.
What battery do you need?
You can choose from two battery options:
Original
All our devices undergo a gruelling quality check, and include a healthy original battery with at least 80% battery life.
According to the world's biggest tech brands, that makes for pretty much peak performance.
New
Want your device to last a little longer between charges?
Our brand new battery upgrade is perfect for you, offering 100% battery capacity.
Get all the juice you need with Loop. Whether you want something to get you through the day with our Original battery or want that like-new feeling of our New battery, we've got the perfect fit for you.
Have more questions? Ask our Customer Support team, and they will help you.
What's in the box
Your iPhone
Fully tested and reverted to factory settings by our experts.
Charging cable
USB-C cable to charge your iPhone right out of the box.
SIM ejector tool
Easily insert your SIM card with the provided tool.
Recycled packaging
Eco-friendly design by Loop. Minimal waste.
Why you'll love the iPhone 16 Pro
iPhone 16 Pro is set to push boundaries with advanced AI, A18 chip, and pro-level photography and videography tools.
Featuring
iPhone 16 Pro is rumored to bring an upgraded A18 chip, advanced AI tools, and pro camera improvements — ideal for creators and innovators. It’s designed for users who value both performance and functionality in their everyday tech. Whether you're working remotely, staying fit, or managing daily tasks, this device adapts to your lifestyle. Experience smoother navigation, faster app launches, and improved power efficiency with its latest-generation chip.
FAQs
Helpful info & Support
For more detailed information and additional queries, please refer to our FAQ Page.
How will my device be protected during the shipment?
All our refurbished devices are shipped in their Loop Mobile packaging. We quality check our packaging to offer great protection to your device in transit.
What accessories come with my device?
All our refurbished devices come with accessories including acable and AC plug. These are compatible but not original to the manufacturer equipment.
What are our grades?
Our grades correspond to the state of external wear of our refurbished products. We have created a simplified and clear cosmetic classification system that precisely defines the grade of each device:
Premium: Our Premium devices come with 90% battery life, exceeding the industry standard of 80%. The body and screen will show little-to-no signs of use, functioning as if new out of the box. Our highest quality grade available, premium devices are meant to go the distance.
Excellent: Our Excellent iPhones may have very light micro-scratches on the body that are not noticeable with normal use. The screen might show some extremely light signs of use, but these are not visible when the device is in use. These devices function like new.
Good: Good devices will have some light scratches on the body or possibly a small dent or two. The screen may also show very light signs of use, but these are not noticeable during regular use. Despite these cosmetic imperfections, the device operates like new.
Fair: Fair devices exhibit more pronounced cosmetic wear, such as slightly deeper scratches or dents on the body. Screens may have light scratches that are slightly visible when the device is on. Even with these signs of wear, the device functions perfectly.
Each grade reflects only the cosmetic condition, as all iPhones undergo the same rigorous testing to ensure they perform flawlessly.
What is the battery health of my device?
The battery life of a refurbished device from Loop Mobile is rigorously tested to meet our high standards. Our premium-grade devices come with an enhanced 90% battery health, which exceeds the typical 80% standard found in most refurbished tech companies. For those seeking even more assurance, we offer devices with a New Battery, providing 100% battery health. Alternatively, if you're a casual user looking for a more budget-friendly option, you can choose a device with an Original Battery, which ensures 80% battery health. While some natural battery wear is expected in pre-owned devices, we ensure that the battery performance is reliable and sufficient for everyday use.
What is the warranty?
All our refurbished products have a 12-month warranty that covers all technical malfunctions but does not support accidental damage, water damage, loss or theft. Dyson products include a 12-month warranty direct from Dyson.
When will my order be dispatched?
All orders received before 1pm are shipped on the same day - You’ll receive your order before you know it! We use courier tracking numbers for every order, you will be able to follow your package from shipment to your door.
What is a refurbished device?
A refurbished device is a used device that has been tested and graded by our experts. We test 70 key features on each phone to provide you with the best quality.
